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LAUNCH: Draft Teardown × Lianna Patch
April 30, 2024
Y’all, I’m so excited for today’s launch. I’ve been planning it for a little while with a dear friend of mine, and now it’s time for us to do a thing. You...
Resistance, care & feeding, buyable design
April 23, 2024
So, the links are pretty grim this week. Sometimes they’re useful, sometimes they’re grim, sometimes they’re both. This week you get grim. I’m almost sorry;...
Leveraged power, review design, fuller stack
April 16, 2024
Because design is a form of leveraged power, our highest priority should be to understand the existing structures of power, and then to claim that power for...
Change management, where to focus, imagined futures
April 9, 2024
I read something recently about a person who headed design in a very large organization. In their practice, design worked across business units and discrete...
Framework caching, size filters, familiarity
April 2, 2024
One of the nice things about having a book out is that you can promote it as much as you want. Writing & publishing a book is the climb to the top of the...
Discernment, researching filters & sorts, pinball interfaces
March 26, 2024
In advance of another major launch, I wanted to talk a little bit about the role of discernment in our work. It’s important to negotiate new work from a...
Value-Based Design Workshop: Don’t miss out
March 19, 2024
It’s happening soon: our first-ever public workshop is in two days. We’re going to close registration shortly, so now is your last time to join us. In the...
Value-Based Design Workshop: Last call
March 12, 2024
Our first-ever public workshop is next week, and time is running out for you to join us. I made a couple of minor changes to the outline, based on initial...
Payment for services, core agitators, color spaces
March 5, 2024
I can’t believe that I felt motivated to write this in 2024, especially after the kind of year we had, but here we are. Draft is a business. (I know, right?)...
Store design, boundaries, store design
February 27, 2024
I’m grateful for everyone’s interest in our Value-Based Design Workshop that’s happening in a few weeks. Today, I’d like to talk a little about why I think...
LAUNCH: An all-day workshop on the practice of value-based design
February 20, 2024
In 20 years of working in design, I’ve never seen the sort of existential handwringing that pervades our industry right now. Unfortunately, feeling sorry for...
Owning your value, buying design, leveraged power
February 13, 2024
The first round of Store Design has mostly been delivered domestically. My favorite quote so far: Holy shit this is a gorgeous book. I had high expectations...
Technological collapse, custom forms, notifications
February 6, 2024
Store Design continues to be available. Tell literally everyone. I was chatting with a client recently about how the new analytics software is bad, and how...
Store Design is out now
January 30, 2024
This is our 400th letter. Our first one went out to 18 people, 7 of which remain. Regardless of whether you’ve been here for 1 week or all 400, we’re...
Alignment, Store Design, alignment
January 23, 2024
If you preordered Store Design, we’ll be reaching out to confirm your shipping address shortly. Copies should start shipping out this week. Don’t sleep! This...
Form validation, screeners, badge design
January 16, 2024
Printing of Store Design is now finished. Next up, the printer ships all the books to me, and then we ship to preorders, friends & family, and then everybody...
Human work, Store Design update, interface quality
January 9, 2024
Welcome back, everybody. Deep rest was useful for us; we’re fired up and ready to start a great new year. We’ve got so much cool stuff in the hopper that we...
Year-ahead planning, tools, semantics
December 19, 2023
This is our final letter of the year before we go on break for the holidays. Thanks again for your support, now & always. Store Design’s proofs have been...
Winter design, process & structure, care
December 5, 2023
What store design activities make the most sense to run over the winter? A few come to mind: Card sorting. Remember all of that drum-beating that I’ve been...
Design documentation, collection page heat maps, filter priority
November 28, 2023
Quiet week. This week, for paid members We held our monthly office hours, where we debated what sides to serve and nothing else. Our weekly paid lesson is...
Self-care, generalizable principles, order confirmation
November 21, 2023
Store Design has been sent to the printer. Still on track for a January delivery. Rest is necessary, of course. In what specific ways have you rested this...
Durable thinking, nav reworks, normative context
November 14, 2023
Draft will be closed this coming Friday in honor of my dog’s birthday. In this moment, I invite you to reply with the specific ways in which you will be...
Type sizes, building slower, a major American holiday of some note
November 7, 2023
Final edits on Store Design have come back. Now I get to final-final edit it and send it off to the printer. Still on track for arrival in the next few...
Toxic masculinity, full-bleed image galleries, PDP design
October 31, 2023
This article on the feminization of design and attendant restructuring of “web design” into “front-end development” is an absolutely essential read. If...
Vocabulary inflation, holiday sales, mobile-first design
October 24, 2023
In the department of “things that should happen but won’t,” we have Jakob Nielsen talking about ‘vocabulary inflation’ with respect to design. “UX” is...
Customer education, stakeholder strategy, text editing on mobile
October 17, 2023
Edits have wrapped up on Store Design. Now we move into final typeset, preflight, and then printing. This week, for paid members Our weekly lesson talks...
Single page checkout, SMS compliance, ethical research
October 10, 2023
Our editors have kicked off our final editing pass on Store Design, and our work should be off to the printer within the next six weeks. Gosh, isn’t that...
Discounting, case studies, design winter
October 3, 2023
Our sponsor for this newsletter is Buttondown! Did you know this very email you're reading was sent with Buttondown? Folks like you send millions of emails...
Evergreen design, account creation, sidenotes
September 26, 2023
Our sponsor for this newsletter is Sam McNerney! Designing a survey and worried you’re not doing it right? Get a 🔥$45 Survey Roast🔥. What's a Roast? A custom...
Sticky gallery, IA, designed data
September 19, 2023
Our sponsor for this newsletter is Punchline Copy! "Oh God, we need copy for Black Friday!" I GOT YOU, FAM. Punchline Copy has just three (3) Buy My Days...
How design is received, design authority & leveraged power, tracking changes
September 12, 2023
In therapy lately, I have been processing some feelings about how design is received among the economic buyers of my industry. In short, because design is a...
An update on Store Design, hover triangles, supported design
September 5, 2023
I finished line edits for Store Design last week. This happens on a printed document, and so the next steps are: Type up all of the changes Final conceptual...
The tension between evidence & agenda
August 29, 2023
One of the most interesting things about my job has been the tension between evidence & agenda. Does anyone speak of this? It feels like maybe no. We are now...
Why people misunderstand design, getting the easy things wrong, writing in public
August 22, 2023
The last time I chatted with Kurt, he remarked out loud ahead of time that store design is one of the most widely misunderstood profitable practices in...
New consulting slot, recruitment adaptation, swatch display
August 15, 2023
For the first time in 10 months, a consulting slot is open for outsize revenue generation. We’ve also recently posted two new case studies that show what...
Long-form product descriptions, color differences, the problem with accordions
August 8, 2023
This week, for paid members Our design of the week shows one of the smartest upsells we’ve seen in a minute. How does it play out on desktop versus mobile?...
Mega menus, strategic research, usability testing
August 1, 2023
Utterly riveting news: I’ll be doing a presentation on quantitative design research with SegMetrics tomorrow, August 02, at 1p CDT. You can sign up at the...
Unit economics, invisible interactions, reconstructive memory
July 25, 2023
I keep reading things that proclaim the death of design and the resurgence of other terms that describe design. What people fail to understand is that design...
More tools, the future of design, some questions
July 18, 2023
What if tech has plateaued, out of sheer ubiquity? What if that’s okay? What does “okay” look like? What if there is no “next best thing?” What if AI really...
Put me on your ding dang podcast, and also other things
July 11, 2023
As we wrap up our editing of Store Design and move into the consultancy’s busy season, it’s time to talk more publicly about what we’re doing in the current...
Delivery date, PDP descriptions, heuristic evaluation
July 4, 2023
I recently spent a few weeks holding structural space for a client whose team members have been incorrectly seized by the ego-driven toxic masculinity that...
Google is bad, research frameworks, site speed now
June 27, 2023
As Google’s attack on the practice of value-based design continues apace, my colleagues & I have been given to a deeper reflection on what tools will...
Strategic focus, hierarchy, value-based stories
June 20, 2023
What causes someone to embrace value-based design? Do people change their minds as they work in tech? I’m curious to hear your stories – just hit reply. This...
Sell other things, the $300M button, tonal copy
June 13, 2023
We’re currently working with a client that knows its problems well and takes steps to solve them. I love this. It is so much nicer to work with clients who...
Design’s axioms, GA4 reports, iterative feedback
June 6, 2023
I recently read a piece in UX Collective about “the one true way to design”. This week, I want to provide some thoughts on it, and how to read the variable...
Design is a form of power, clarity vs. fidelity, buy box contents
May 30, 2023
As I’m finishing up the first draft of Store Design’s manuscript, I’m curious: what topics around value-based store design do you want us to include? This...
Mobile nav for luxury brands, “product,” status & culture
May 23, 2023
I’ve been compiling & typesetting the text for Store Design lately, as our first step before a full edit pass. It’s been really nice to get the text all in...
Normative context, craft, button placement
May 16, 2023
Remember that little link I sent along last week saying that we now have a consulting slot open? I am now so busy with prospective calls that this, this is...
Studio Draft, reflecting, modals
May 9, 2023
One bespoke consulting slot is available, for kickoff in late May. If you wish to increase your business’s revenue, we invite you to reach out. Quiet week...
Draft Teardown: last chance for cheaper prices
May 5, 2023
Howdy! Just wanted to let you know that we’ll be bumping the price of teardowns in 8 hours, at 5p CDT. If you’ve been on the fence, you might want to grab...
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