Shipping does not conclude design, because only the death of business is able to conclude design. That notwithstanding, there remain deep questions about what happens to design after it’s put in front of customers.
In this lesson, we’ll talk about the measurement, governance, and maintenance of quality design. Both of these are essential forms of design, and they tend to be overlooked in organizations that incorrectly believe that design “ends” once it’s been shipped or, worse, handed off to be built. How do we stick the landing?