It’s one thing to write good docs. It’s another entirely to maintain good docs. Docs are a continuous organizational function. They are only a sprint-focused activity if the organization accrues documentation debt, and documentation debt is only accrued when docs get ignored.

Updating docs should be an essential component of shipping.

So you should reduce the friction that it takes to write documentation. There are obvious operational benefits for doing so, and it also results in higher-quality docs that speak with a unified voice and help the customer in a more consistent, legible fashion.

Every business should have a style guide for creating new docs. In this lesson, we’ll talk about how to make it happen for businesses of any size.